Refund policy

Return & Refund Policy

Last updated: March 29, 2026

This Return & Refund Policy applies to Lumani Impact, operated by MV ECOM LLC (“we,” “us,” or “our”), and governs purchases made through our website.

Because our store primarily offers digital products and downloadable educational content, our return and refund rules differ from those typically used for physical goods. Please read this policy carefully before placing an order.

1. Nature of Our Products
Lumani Impact sells digital products, including guides, manuals, and other downloadable educational materials. These items are delivered electronically and are generally made available after successful checkout.

Since digital products cannot be physically returned once delivered or accessed, all sales are generally considered final unless otherwise required by applicable law or expressly stated in this policy.

2. Refund Eligibility
We may issue a refund, replacement, or store credit in the following situations:

- You were charged more than once for the same order;
- You did not receive access to the purchased digital product;
- The file is corrupted, incomplete, or materially defective and we are unable to provide a working replacement within a reasonable time;
- The product delivered is materially different from the product description shown at the time of purchase.

To be considered for a refund, you must contact us within 7 calendar days of the purchase date and provide:
- your full name;
- the email address used for the order;
- your order number or proof of payment; and
- a clear explanation of the issue.

3. Non-Refundable Situations
Refunds will generally not be issued in the following cases:

- change of mind after purchase;
- accidental purchase by the customer;
- failure to read the product description before buying;
- dissatisfaction based on personal preference where the product matches its description;
- inability to access or use the product due to customer device, software, internet, or user-side compatibility issues not caused by us;
- requests made after the 7-day review window, unless required by applicable law.

4. Resolution Process
If you report a legitimate delivery or product-access issue, we will first attempt to resolve the matter by:
- restoring access;
- re-sending the download;
- replacing the defective file; or
- otherwise providing the purchased content.

If we determine that the issue cannot be reasonably resolved, we may issue a full or partial refund to the original payment method.

5. Processing of Approved Refunds
If a refund is approved, it will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider, bank, or card issuer. In many cases, approved refunds appear within 5 to 10 business days, although some financial institutions may take longer.

6. Chargebacks
If you experience a problem with your order, we ask that you contact us first before initiating a chargeback. Unjustified or fraudulent chargebacks may result in order suspension, restricted access, or additional review of future purchases.

7. Legal Rights
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws. If the law in your jurisdiction grants you specific cancellation, withdrawal, refund, or warranty rights, those rights will apply to the extent required by law.

8. Contact Us
For refund or delivery-related questions, please contact:

Lumani Impact
Operated by MV ECOM LLC
Email: contact@lumani-foundation.click
Phone: +(1) 323 554 0823
Address: 30 N GOULD ST STE R, Sheridan, WY 82801, United States